This company is a bully. Abusing their power and policy. You guys need to do some changes. We had issue with our account and couldn't pay it get the phone. Customer service rep was horrible. Didn't help. I have money on the account and can't Ben pay online,debit card, or credit card. Must be cash. Fine. We went to kiosk same thing aps placed account into collections. I have money sitting in my account and can't even pay and rep tell me I need to pay at kiosk but can't. Told to wait until Monday morning but the Shut Off is possible and scheduled. A.G. Needs to look this company up and APS be shamed of yourselves. You need to change your board and senior management. This is abuse and inconvenient.