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| - Let me start off by saying that our experience today was probably a rare thing for this restaurant and we just happened to be there during this not so good day for some of the employees. My husband and I decided to have a lunch date on this beautiful Friday in Charlotte. Neither of us had been to this restaurant but have heard many great things about it, so we decided to stop by for lunch and drinks. It was around 1:00 when we got there, they weren't very busy, just a few tables. The last time we were in this building it was the previous restaurant before. I loved how they remodeled the inside and the whole vibe was nice when we first got there. We were told to sit wherever, so we did. The gentleman that was our server greeted us and asked for our drink order. We ordered a couple adult beverages and a couple glasses of water. They seemed to be very very short handed, the only person we saw was him at the time. After about 5-7 min, no drinks yet, and all of a sudden we hear some commotion from the kitchen. Two ladies were arguing and cussing at each other, and when I say cussing, I mean f-bomb at least ten times from one girl and loud enough to hear it word for word. Also sounded like some glass cups being slammed around and that went on for about 5 more min. MEANWHILE, we still have not received our drinks, it's been 15 min give or take. Then our server stopped by our table to apologize for the delay, they are busy, yadda yadda yadda, and doing their best. While he's talking with us and taking our food order, two female employees come out from the back and get back to work. One was the bartender (I guess) and the other was tending to tables on the other side of the restaurant and the patio. So our server took our appetizer order (Calamari and mussels) and our meals (Veggie wrap with salad, and fish tacos) So it's been 20 min or so, and the lady from the bar brings our adult beverages but not our waters, had to wait another 5 min on those. So we are just chatting and about 10-15 min later, we get the calamari. Then again, seemed that the three employees all went to the back, and the girls start arguing again. I'm thinking that someone is seriously about to lose it and go crazy....... A couple min later, the bartender chick brings out our food minus the mussels....... My husband asked her "I'm guessing you guys didn't get the mussels did you?" And she said no. No apology, nothing. So my husband said just forget about them then. Our server came by and asked how the food was, good, and I asked for another drink. Apparently he forgot about it and I ended up getting the bartender to get it. So we finished our food and drinks, paid and left. The only thing that kept us from leaving was we didn't have a ton of time to start over somewhere else, and we were hungry. I understand that people have crappy days, things don't go right at work, etc. but don't be unprofessional and make yourself look bad in front of customers. Act like you care when their order is screwed up. The three workers that we saw this entire visit never cracked a smile, looked stressed out and tense and made the whole dining experience awkward. Please do better, the food was good and I'd like to come back, but I don't want to be in the middle of a cat fight......
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