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| - I chose this company because of its Yelp rating. Now that I've had my own negative experience and had a chance to read the other negative reviews, I see I'm not the only one who's had this issue.
In response to an internet contact I initiated for a quote, Jason called me. We went over my needs, he asked questions, I gave answers, he ultimately said he'd write up a quote and send it to my email address. Several days later, I still hadn't heard back, so I contacted him again. He had no recollection of me at all. Certainly no recollection of our conversation. This was a conversation HE initiated. He called me. In the later phone call, he said he couldn't write anything down because he was in the car. Ok, then why call me from the car? Why, even if he made an error in doing so, didn't he then say that he was in the car and would have to get back to me? Why go through a whole conversation, ask a litany of questions, SAY he'd email the quote if he wasn't writing a word down? Now, I'm glad he doesn't write in the car. It would've been nice for him to not, then, try to conduct business from it.
As someone who's dad is a contractor and business owner, I don't make phone calls to others in the same position, because I don't want to catch them working and make them scramble to take my information while on a job or otherwise unable to do so. Again, I didn't make the phone call. I did answer a phone call, answer questions, accept his word that he'd get me the quote.
When I left a negative FB review, he then commented that my review had to do with the cost of the quote he did end up getting me after all this. Now, now, Jason, don't try to make it look like it was anything other than your mistake, your poor choices that caused the review and me choosing to go elsewhere with my business. Accept responsibility for the foul up. Mistakes happen. That's OK. Trying to shift blame is not.
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