Had an appointment at 4:30. Hit bad traffic and called to say we would be 5-10 minutes late. Got there and it was not as if anyone had just been seated -- they didn't skip a beat with getting folks in prior. So, we had to wait. No one looked up and acknowledged us. Waited until 5:00, when we were finally acknowledged and we had to mention the appointment time that has long passed.
My daughter asked for shorter nails twice and nail tech did not listen. 5:45 and still here. Frustrating.
Tips:
1. Honor appointments.
2. Greet customers as they walk in.
3. Techs need to listen to their customers and also consider their age. My daughter is barely 14, and asked for shorter nails but did not get what she asked for.
4. When nail techs aren't busy, do not sit in front lobby area on your phone with headphones on all kicked back.