Very disappointed in this place, I live .25 (literally a block) miles from NS BMW but I drive all the way down to Chapman for better service. I initially came here to buy my BMW stood outside for 15 min no one bothered to assist me so I went to Chapman Camelback and received an awesome deal. I didn't let the bad sales experience at NS get to me but went to service for maintenance on my vehicle and the service men seem to be always clueless of what's going on, fail to tell you what is really going on under the hood. Additionally, service tried to overprice my tires when they supposedly "price match". Another instance is when I called the manager and never had my call returned. There are 3 more incidents I can complain about in this review (esp. the time when they had to install a steering pump) but I'd rather not waste any more time being angry. I'm officially done!! Too many chances and all were negative.
The star is for the delicious popcorn machine they have in the service area. :)