You can't complain about service when you are the only customers in the store and you have 2 sales clerks helping you out!
My husband works out a lot so we come to Big 5 semi-annually to buy him some new running shoes. He likes the brand Saucony and Big 5 usually has a decent selection at good prices. I suspect that most are discontinued models, thus the terrific prices, but at the end of the day who cares if they are from the Spring 2014 collection?
My only beef about the store is how crowded it is. They manage to cram more merchandise in a medium size store than you would find in a store twice the size. The aisles are narrow and to get from one end of the store to the other is akin to running the gauntlet. I guess it is worth it though to get $110 running shoes for $50.