The one star review! On a regular basis, my guests and I frequent Guru Lakshmi and for the most part we love it, just as most of the reviews here point out. Good food, good service and atmosphere, so why the one star review? Its more about the entirety of the restaurant that goes beyond the food and service but dwells deeper on a situation most people hope to never find themselves in while eating out, especially at a place they consistently go to and trust. Trust you ask? We all in some form or another trust a restaurant to provide us with food of good quality, and also in the event of a dish being served with its quality being in question, would expect a level of professionalism and care that would rectify the problem. That's exactly what didn't happen when we found a hair in one of our desert items. Not only did it spoil our apatite but the restaurant did nothing to correct the situation. No replacement no nothing. The funny thing was we asked for a clean and fresh replacement but they simply did nothing. We left paying the full bill no deduction for our issue even though we never consumed the desert and no apology or any sort of reason given for the situation we found ourselves in. Will never step foot in this place again.