Oh come on- this is the best and only true grocery store around- shop the chains and then shop here- the food is always fresh if that's what your looking for....the prices are are for what you are paying for. They are competitive however carry food that you will not find anywhere else-try the prepared foods and cheese departments they are the most extensive you will find. The meat department is the best!!! You don't have to buy food for an army! The produce department is beautifully displayed and is always fresh. You actually get to see what you are buying just like an open market- I'm tired of hearing of the prices- they don't gouge you with quantity and mediocre- they please you with fresh and delicious...did I mention the wine selection? I could go on forever.....if they were overpriced and had terrible customer service why are they still please the cleveland area after all these years? My grandmother shopped there- are you saying she didn't know where to shop? She was one of the best cooks I've ever know! Ha!