Considering the fact that you deal with something as personal as the accounts of people you think they would be slightly genuine.
No merchant line and their located in a shopping center. No type of customer service. Management doesn't speak directly to you when there is an issue instead they talk behind your back through the glass screen as if you can't read their expressions.
As large of a corporation this is, along with all their hidden fees and hassle they put you through to a simple deposit you think they would require their employees so have some type of people skills.
You shouldn't expect so much from your customers if you don't expect the same from your employees.