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  • The Struggle is Real - Today at lunch, I've seen nothing but struggle and bad customer service. I love this place - don't get me wrong. The firecracker is so spicy and delicious, I crave it in my sleep. I never come here during the lunch rush since I don't like to drive hungry/hangry. My co-workers and bosses wanted some sushi burrito so we decided that i'd snack beforehand and venture. SO this review not based on HANGRY-me's interlude. The place was hoppin'. The line was long, but they were moving along. Diligent worker bees they are. The problems are listed below: 1. The person who does the rice part seemed to care more about making nice with her co-workers than she cared to be polite with the customers. - This isn't some street food join, have some respect. 2. There were two people dealing with the insides of the burrito as well as the forming and wrapping of it. They seemed really hasty and one guy pretty much didn't care how it rolled. Needless to say, some of our burritos fell apart... 3. The guy writing the orders on the wrappers - he was screwing up big time leaving the cashier guy really really pissed. The order before us seemed to be wrong and the cashier had to open one of their burritos and couldn't figure it out so he had to make another one on the fly..making the wait longer. 4. The cashier guy had a face that easily left a bad taste in my co-workers mouth. She also didn't appreciate the fact that he was opening up all these burritos with his cash-handled hands, wrapping it back up, and serving it to us. I get that it's really annoying that the guy before you is screwing up on writing the orders properly, but I feel like if you're handling money, you shouldn't handle the food. All of our burritos fell apart, but we enjoyed the taste. Just wish that they knew how to handle the lunch rush without any issues. The guy writing on the wrappers though..he needs to learn to code the burritos correctly so people get charged correctly and ALSO so that the cashier doesn't have to open it up. Tastes good, but service needs a bit of work. This place is really popular though, maybe an expansion is in order for the weekdays! - Just kidding, what do I know about business.
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