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| - Our experience started out well but changed for the worst when the product was delivered. Their were a number of cosmetic defects in the cabinets. Such as inconsistent stain, nicks, scratches, etc.. We contacted the owner, Michael, to inform him of the problems and we agreed on a time for him to come inspect the areas of concern. On that day Michael wrote us at the last minute and said he wasn't coming out and that he was sending his employees instead, to do the repairs. We weren't excited about the last minute communication and change but went with it. His employees arrived and we showed them our concerns. Long story short they said they would need to take all of the cabinet doors and drawer faces back to their shop. We accepted this plan as they promoted it was the best way to resolve the issues. We requested that the work be done by a certain date and the employee stated he would make it happen.
Time came for reinstalling the re-stained and corrected pieces. Unfortunately shortly after that, the lacquer finish on almost all of the pieces started to peal. Here is when communication, timeliness and courtesy went out the window. Unfortunately we had already maid final payment so we didn't have much leverage to deal with their newly acquired poor business practices.
We contacted Michael again and he agreed to come out and look at the problem. At that meeting he acted as if we caused the problem because we asked for the original imperfections to be repaired. He stated that the pieces never should have been taken back to their shop. We tried to remind him that he didn't show up to that original meeting and that his employees made the decision to remove the pieces, not us. He completely dismissed that idea and has to this day. But, he agreed to remake the pieces that were peeling.
In our opinion the job should have been made a priority because our project was now many weeks behind. None of which was our fault. Nope, we were put on the low priority and 6 months after the original installation we are still living with the peeling doors.
Michael and his company have been poor, at best, to deal with and we are now having to file a formal complaint against 2nd Avenue Design Group with the Registrar of Contractors.
I will complete this review once more has transpired.
I highly don't recommend doing business with this company. They provided an inferior product, have been rude and unprofessional to deal with.
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