About: http://data.yelp.com/Review/id/7e8FNdJt7owJkUlkUErQ0Q

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About: http://data.yelp.com/Review/id/7e8FNdJt7owJkUlkUErQ0Q Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-05-28 00:00:00 (xsd:dateTime)
itemReviewed	Brakes Plus
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I came in here today to have my grinding brakes looked at. My 2 stars are based solely on my customer service experience. I didn't let them work on my car. Strike 1: A mechanic came in and said "Is that your Mustang?" "Yes." "Thought so. I'll tell the guys to stop making fun of it, har har." Rude, unprofessional, not cool to say to a customer. Strike 2: Presenting me with the repair bill and no explanation of anything, just a lot of "This is the EMERGENCY, BARE MINIMUM". I did not appreciate being handed a $570 bill for just the front brakes and calipers, with no explanation whatsoever and a lot of high pressure "I just need the okay to get started" despite me repeating a few times that I needed to check out my financial situation first. Strike 3: Upon telling the manager I would be taking the car elsewhere to get a second opinion, he launched into what I consider a tantrum. "SECOND OPINION? Second opinion? I gave you the cheapest price around. You won't get better. Grumble grumble, mumble." Took off to the back without another word. I then had to wait a good 10 minutes for a mechanic to pull my car around... guess customer service drops off a cliff when the customer decides they might want to check other options out. I took the car to Sun Devil Auto, who actually explained what was wrong with the brakes, told me I did NOT need new calipers, and that there was another more minor problem causing the wear on my brake pads. They didn't use high pressure sales, they didn't try to scare me with words like "emergency", and the staff was all extremely nice.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jen

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