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  • The hotel is new, gorgeous and in really great shape. I however care about service and understand certain norms and have 3 complaints: 1) The RFID keycard didn't work on the door. (Trust me I know how they work). I went back down and used the wrong word in my half asleep state. "Well ma'am, the cards don't swipe, you hold them over the lock" the guy said. Then I watched him reactive the card and go "it says card active, I'll come up with you do you know how it works". NO SINGLE FEMALE WANTS A LYING MALE TO ACCOMPANY HER TO HER ROOM!!! I was too tired and couldn't be bothered to argue. We went up, he opened the door for me without actually bothering to 'show me how it works' and I entered my giant beautiful room. 2) There was no water in the room. I don't care if it's paid or complimentary, but two bottles of water in a hotel room is the standard. I had zero. 3) I did not have my doubts not disturb sign on the door, but I was only here for one night. Housekeeping was knocking on my door at 10:20 AM while I was in the shower. Again, very invasive experience for someone that is used to not being disturbed until she checks out on the day that she is checking out. 4) I turned the Air Conditioning off but it kept going. I called the front desk to see if they had an override on, the guy had no idea what I was talking about, so I unplugged it instead. 5) There was shampoo, body wash, 2 bars of soap, and make up remover wipes.... But no body lotion or hair conditioner. What female washes her hair without hair conditioner? The hotel is great, but I'd probably stay at Aloft next door a where I know that the service is consistent and protocols are in place.
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