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  • UPDATE: Heard personally from Mike Falconer, the hospital administrator; he apologized for the problems we ran into and assured me they will be working to address the personnel issues I brought up in my original review. He also said this is the precise reason why they have protocols in place and what can happen when they're not followed. Said he appreciated me letting him know about this issue, and that they can't fix what they don't know about. I'm very happy with the resolution - and hopefully no one else will run into this problem in the future, so I've changed my rating from one star to four stars. Best of all, my home veterinarian finally received the necessary paperwork with all the test results and information! Yay! ORIGINAL: The service we received while at the hospital was first rate. The service we received afterwards was third rate. When the doctor finally called us with the lab results two days later, lunfortunately I missed the call; after listening to the voice message, I still had questions. Called the office and left a request for the doctor to call me back. It never happened. When I first picked up my dog after having tests done, I requested that they make sure to fax copies of the test results etc to our regular vet at home. About a week later, I stopped by to pick up more dog food for the trip home and requested again that they not forget to let our vet know everything they did and prescribed. The attendant at the front desk wrote a note to put on the doctor's desk and assured me it would be taken care of. Fast forward almost three weeks: we're back home from our trip and I take my dog into our vet for a check-up and guess what? No fax had ever come in from Craig Road Vet. Someone from our vet called them and was told "We need to clear it with the doctor first". If it's the same doctor who has the original note buried on her desk somewhere, there's no telling what will ever happen to our dog's medical records. Our dog has a bad heart and it's important for our veterinarian to keep up with any lab work and tests that are performed when we're on vacation with our pets. It's okay to be a large veterinary practice with numerous doctors and expensive equipment, but if you get too big to take care of business properly, it might be time to rethink the status quo.
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