If I could give them less stars I would. This review is long overdue and I apologize to anyone who had the misfortune of dealing with this company. I agreed to have my basement waterproofed in February of 2016. OSW had done 2 inspections prior but it was the 3rd x that i agreed to their business on account of the price. Each time they spent 2-3 hrs in my home...I know, insane right? After 2 days of signing their contract which by the way is unbreakable after JUST 3 days (Please read ALL small print) I decided to do my homework and discovered many complaints filed against them from BBB (Not BBB Accredited) and Complaintsboard.com. When I called to cancel the job I was told that I could only do this in person so I was scheduled to meet with them in a couple of weeks. During this time my mother had been diagnosed with stage 4 cancer and passed the night before my scheduled appt with the sales manager and general manager. After I discussed my concerns and informed them of my mother's passing and that I could no longer afford their services I was rudely asked to pull out the contract. I was told that I could not break the contract regardless of a death in the family. They did however offer to pull the contract if I paid 1/3 of the price, so $4,000.00 for zero services. This company uses bullying and scare tactics. Needless to say I had to throw them out of my home. The very next day as I'm making funeral arrangements I receive a call from their office about scheduling an appt. I spoke with several ppl in their office refusing services and demanding cancellation of their contract. On April 23rd I find ticket orders from the city on my front lawn for work to be done. OSW placed orders to dig up my front lawn without my consent. I visited city hall and spoke to my commissioner there who offered to pay the permits and personally got involved. I had to take time off from work to file a complaint in order for this company to back off. Losing my mother is stressful enough but trying to grieve and dealing with the stress of this company at the same time is unbelievable. They are callous, untrustworthy people. DO NOT LET THEM ON YOUR PROPERTY! http://www.complaintsboard.com/complaints/ohio-state-waterproofing-company-ohio-c451071.html#c1044627 https://www.bbb.org/akron/business-reviews/waterproofing-contractors/ohio-state-waterproofing-in-macedonia-oh-4046/bbb-accreditation