I have been here 3 times, once was for a simple trim, once was to fix a botched hair cut (turned out nice) and the other was just a few days ago and the student (who is set to graduate in a week) butchered my hair. Things I heard from the supervisor who came to check her work after politely expressing I was not happy and it's shorter than what I asked, and in fact too short to even fix. 1) "It's not as bad as you think it is" 2) "It will grow out" and 3) "You didn't have a lot of hair to work with". Just to clarify, I USED to have enough hair to work with, it was to my shoulders, and now one side is above my jawline and can barely tuck behind my ear and the back looks like a little boy's bowl cut who kept holding his head sideways. Not only that, I asked for my hair to be toned to cool down the warmth (my hair was blonde) and walked out with muddy brown hair that has a greenish tint in some light. Several phone calls and emails to the school for a refund and corrective color have gone unanswered. I left crying, and I'm not a cryer. UPDATE they called and are going to correct the color and in a few months correct the cut.