I am an owner here and I must say that I was disappointed this year. This year they had me check in through VIP and that was a mess! We had 4 rooms and they were mixed up, cards on the wrong rooms and then these towel cards... they can be very stressful to keep track of especially when kids are taking other people's towels. I know they are trying something new but this is not the way. The wifi is horrible here. I ended up having to use my phone as a hotspot. Yes, the kids still had an awesome time but because I have been an owner here for so long, I have seen the changes and they are not for the positive. Cancun usually sends out a "how was your stay" survey and I plan to share my disappointment with them. For as much as In pay in quarterly dues, I think something needs to be done and quick!