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  • Pros: Started our services with AP approx 2 1/2 years ago as they were scheduled through our home warranty. No issues with the fix or warranty, so we started weekly pool service on our very simple play pool. Cons: High turn over, poor customer service on the phone or in person - example: said the tech was at our house on Friday at 237pm, as u can see in our picture taken at 4pm, no baskets were cleaned. And on a Seperate occassion, i mentioned to the tech that our system was showing "low salt". He said he would take care of it, i watched him put chemicals into the pool and within 24 hours our pool was dark swampy green. Because our service was on fridays they did not come back out until Monday AFTERNOON to take a look at our pool that their person turned green. They did clean our salt cell and we had to run our pump for 72 hours straight to rectify the green pool. Aka: high electricity bill that month. Overall, if you actually see a tech show up they are here for less than 5 minutes, never the same one, dont complete the tasks they advertise for $80/month and you will be disappointed by the customer service you recieve when you call the office. We gave them a valiant effort & thousands of dollars but HIGHLY HIGHLY do NOT recommend & its time to move on. *** if below comment from Mike is referring to our call with the secretary Monday morning it was anything but pleasant considering how long we've been customers.. snarky & disappointing was more like it & the only discount offered was to not pay for last week when the tech clearly either no-showed or did nothing at our house**
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