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  • Read "previous review" first. Several years ago I had the pleasure of meeting and listening to Scott Waddle. He was a Commander in the U.S. Navy and the captain of the USS Greeneville. While Scott was in control of the submarine he hit a ship from Japan that had high school kids and crew on it. Lots of them died. Google it if you want. Why am I writing this you might ask. Good question. I am writing this to explain how important it is to take responsibility for your actions. That is what Scott did and he now does speaking engagements to try to get people to do the same thing (take responsibility for your actions). As a business owner you have to take responsibility for not only your own actions but those of your employees too. I am happy to say that the owner of Airpark Auto Service did this (kind of). I told my friend that he needed to speak with the owner so that he could get everything off his chest. Seeing how he had been going there for a long time he could only think about all the other times he had probably been ripped off. Well, he had a meeting with the owner and they had a conversation about what happened, and she took responsibility for the actions of her employees and told my friend that they were in the wrong. She refunded my friend the money that they charged him and I hope she had a long conversation with her employees. I am guessing that she was pissed that her employees were caught red handed, but who knows. If it were me I would have lost trust in all the employees involved and fired them! But lets be honest, this is something lots of shops do; They take advantage of people. Here my friend had been a loyal customer for a long time and was about to get ripped off by a shop that he emphatically trusted and referred people to. I guess all this means is that I am glad that the owner of Airpark Auto Service took responsibility for the actions of her employees but I still would not trust this shop! Once trust is lost it is very hard to get back! Almost impossible.
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