What happened to Burntwood Tavern? My husband and I have eaten at several of the Burntwood locations throughout the past few years.
To explain my rating let me first start off by saying that although the restaurant had many patrons, it was by no means "packed". We waited maybe 8 min for a table for four and when we were walked back to our section, there were several empty tables around us. It took our server 15 min to even acknowledge us. No "hello", no "I'm sorry, I'll be right with you". He never once told us his name, instead acted distracted and disinterested in being there. Our friends ordered two waters and two sodas. He had to be reminded twice to bring the water.
When our food came out he dropped our plates off and immediately disappeared never asking if there was anything else he could get us (which at this point my water glass was bone dry).
Our nameless server never returned to our table to ask how everything was. As far as the quality of the food, we were underwhelmed. My flatbread (which I have ordered before) was unusually salty and it appeared that the kitchen staff dumped a heaping piled of powdered Parmesan cheese on top. Yes one big mountain in the middle. This was NOTHING like it was before!
Lastly, as a former server, I have a very good understanding of a servers responsibilities and what is and isn't their fault. Often times I pitty servers who are receiving the brunt of complaints for the kitchen. However our experience tonight was largely related to our service, secondly the food.
I sincerely hope this was a fluke as I was most embarrassed to have our friends there for the first time.