Let me start off by saying this is definitely not my first choice for Mexican food but when you have family members come to town and they request to go to Macayo's you oblige. I must say, their green corn tamales are delicious and the only reason to ever eat here. That is literally the only positive I can say about this visit. We have been here numerous times and it generally has always been with a large group but we've never had such bad service.
We had a party of 15 for dinner and our server's name was Andrew. He was extremely rude and a terrible server. Everyone was drinking either water or Dr. Pepper with the exception of one iced tea yet everyone's drinks were always empty. After asking twice for refills they came around with the pitchers of soda and water and filled everyone's drinks up except for the iced tea. After an additional 10 minutes of waiting, the guest nicely asked again for a refill of her tea and Andrew preceded to tell her that he will get her more tea and he only has two hands. I don't know if he is always this terrible at his job or if it was because he knew he was going to be adding gratuity to the check so his service wouldn't have mattered. I did complain to the manager as we were walking out which I have never done because it was that bad.
I worked and managed restaurants for many years and the way our party was treated was unacceptable. Honestly, I don't think that I will ever come back to this establishment. Hopefully the management looks into this situation. Sorry Andrew, maybe you should be transferred to the back of house so you don't have direct contact with any customers....