Horrible, would NEVER rent from them again. ... in dominican republic, no one showed up to provide our reserved car. Finally, we got someone, he spoke no English, no badge, no car markings, and a BIG scar across his cheek and neck. He wanted to take us somewhere? ? Are you crazy? Some professionalism and I.D. needs to be provided. ..... we said No THANKS, got our luggage and got a shuttle. ... NOW, get our money back. ....; (