Wow I'm really surprised at the previous reviews! Maybe they had a bad day? My friend and I had just finished eating at Otto, discussing how hard it is to find decent gelato outside of Italy, both of us are pretty picky about our gelato, it has to have that perfect butterfat content and sugar content and balanced with the water content to prevent it from freezing solid, also the flavors need to be fresh, not artificial tasting. We both found this in the gelato here, I had the pistachio and she had the mint chip. $5 for a small cup, isn't outrageous, you're in the Canal Shops, so everything is overpriced. They had a large selection, many with no sugar added.