Came to this restaurant on a Saturday night around 7pm. Expected to wait long as the place was full but what I didn't expect is the unprofessionalism of the wait staff.
After waiting an hour and a half, one waiter told us we would get the next table. But the next waiter gave that table to another group. Then the waiter says we would get the next table but they gave that table to another group as well. That group mentioned 4 tables got seated before them, even though they got there first.
I understand that there will be long wait times, especially on the weekend. But the wait staff needs to get organized, communicate better with each other and be mindful of the patrons waiting.
Good food may bring in business but great service will create loyal customers who will come back for more. Perhaps this is something Black Bear should work on.
Very disappointed, to say the least.