I haven't had an issue with them and they are about half the price of others in town. Once they did forget to pick up my trash, but after calling them, they sent someone out the next day. They also pick up unlimited recycling for free and yard waste for $2.50/bag. I will agree with others that the staff is not overly friendly, however I have never had a bad experience. They do pick up VERY EARLY in the morning, so its best to put your can/bins out the night before.