We thought we were getting a great online deal saving 5$ on the gold pass. It was a deal for early birds. We receive our gold passes . & see that the new promotion is buying a gold pass & receiving a free souvenir cup. Valued @ 12.99.
The signs up said gold pass holders get one. So we thought we got one too. When we redeemed our passes they said go to the guest services & you will get a free cup. We waited in line at guest services for a while . They then said we have to go to the oasis grill to receive our cup. We had to wait in line again just for them to have to get a manager . Manager didn't know about it. Soo then we wait for supervisor. Supervisor informs us we don't get it because we purchased them last week.
I understand , It was just frustrating getting a run around. Waiting in lines to get a awesome refillable souvenir cup.
Also REALLY frustrating that we thought we were supposedly getting the best deal for getting passes early . When the park is only open on weekends this early & the lazy river " Colorado river " is too cold For us to use due to it being too early in season . We purchased these to cool off with my 8 month old baby. We couldn't do anything with him except sit on the pool chairs . While we took turns going down one slide . Because there wasn't enough single tubes .
Really I mostly upset about wasting time in lines to be told actually I don't get cups & ordering passes early actually wasn't the best value . I should have just got them today if anything . Probably won't be buying passes again next year. We will try cowabunga bay .