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| - I have had the good fortune until this point to live in an apartment complex here in the valley up until this summer. I was excited to own my own home and, have trash barrels instead of those appartment bins you had walk a mile in the heat to get too. Well, I miss those walks because, dealing with Republic Services has been an absolute joke. First, I set up a autobill on the phone and, it does not get properly put in the system hitting me for a late fee. Reaching CSR was not possible which threw me for loop. So, I downloaded the app which believe it or not, is actually the best utility app I have and, is super easy to use. I got that sorted out and, I took the fee on thee chin because, what else was I supposed to do, call an complain haha ? However, after the holiday season I was hoping to see if they pick up my old Christmas tree and, I have spent the better part of 3 hrs getting nothing by ringing and disconnects. So, customer service does not exist at all from what I can understand and, I will have to wait for email response ??! Let's be real it will probably take days to hear back from them and, I will start this long stupid dance of them asking questions and, me replying than waiting days for another set of questions. What in the blue hell am paying them for ?? Because back east I never paid, and still was able to call the JRC to speak to a CSR and, here I get to pay and, the only thing I get is a nifty app plus a dial tone ... Awesome, better believe if another company comes I will switch to them because, this is unmitigated joke and, I will be contacting my state senator tomorrow to Lodge a formal complaint.
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