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  • **Newly updated review - Thank you for your quick response and resolution to this matter. I will be doing business with you again and I will be referring business to you.** Had previously posted a negative review based on my experience at the West Charleston location. Within hours of posting my comment, the owner,Eytan Klepach, emailed me to see what he could do to make the problem right. I thereafter received a phone call from Eytan apologizing for the way his employee handled the situation and offered to replace the damaged computer. This is not what I expected ! Eytan was very straight forward and explained that he already looked into the problem and was aware of everything that happened. He told me to come to the store the same afternoon he he would replace my computer. He patiently listened to me vent my frustration and calmly said he understood completely and said let me know when you want to come by. Being skeptical as I am I expected to get some refurbished computer. When I went to meet with Eytan the next day, he came out, shook my hand and handed me a brand new sealed in the box computer which was better than the one I brought in to have repaired. Eytan and I sat down and spoke about the incident and he informed me that his is a family business and he was appalled at how the situation was handled. I also run my own small business and could appreciate the concerns and frustrations Eytan expressed in running a business dependent on employees. I can not say enough about the incredible professionalism of Eytan Klepach and smart Fix. His pride in his business earned my respect and future business. Went to the W. Charleston location. DO NOT TRUST THESE PEOPLE TO FIX YOUR COMPUTER!!. Brought my four month old laptop in to have them repair a broken power jack. I paid $35.00 to have them look at the problem. I waited over a week and never heard from them. I stopped in a week later and spoke to a repair tech who told me they tried to repair the jack and he built a custom attachment to hold the power jack to the case. After his custom job the computer would not work so they had to order a part. I asked him why no one called to inform me and he had no answer but to look at his computer and call his manager. Then I was told the part was on order and would be in in about 8 days. The tech was very rude and asked me if he had to call me to check on how my life was doing I assume this was in response to my question as to why I was not called to inform me as to the status of the repair. The next day I got a call form the same tech and he told me they could not fix the computer, ( 8 days for the new part to come in?). I picked it up and had an IT tech look at it and after pulling it apart found that they custom Bracket consisted of melting a gob of plastic over the power jack. Additionally the connector to the mother board was bent and broken. What was a simple fix, if done correctly, to order a new case, turned into a completely ruined laptop. The opinion of the IT tech was that the people at Smart FIX tried to fix it as cheaply as possible and rendered it useless. When I spoke to the people about the problem they became rude and obnoxious. If you bring any device to these people be prepared for rude service and to buy a new devise.
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