Gave it two stars because it's new and they need to get better. Ordered on the online app that is supposed to make things fast and easy. Easy order, 4 orders of 4 chicken strips, sauces and 1 lg chocolate milkshake. Husband went to pick it up. It wasn't ready, employee wasn't sure how to do it. Manager did apologize and offered fries while waiting. After the employee read back all the sauces requested, he was handed a bag and left, not thinking he should have to look in it. Got home and no sauces. The food is good, no complaints there. It will be a while until we try that location again. May stick to the Ross Park Mall store until this one gets it together. I have no idea why this says San Francisco, it's Pittsburgh and I'm talking about the New store on McKnight Rd.