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  • I had been ordering to go from The Lube on Thursdays for the past few months because of the rib special. Unfortunately, my last 2 orders of ribs were burned not charred. I complained to a manager 2 wks ago and he vowed to mail me a gift card after providing pictures of my food. I skipped a week of getting take out waiting for my gift card and did not receive it. Well I gave it another try last night and was disappointed again. This time I complained to a manager (I think his name was Brian and he is the area manager?). This guy was great he apologized and will compensated me with a gift card well over my food order that I paid for earlier in the evening. The previous manager never followed through to send out my gift card. I am very confident that this area manager will see to it that I receive compensation for both meals. I just want to encourage all of you to give The Lube a 2nd 3rd and many more chances. Their food is usually very pleasing to the pallet. This is an update pertaining to the above: Brian sent an email to thank me for contacting them about my concerns. He also assured me he put the gift cards in the mail. After my next visit I will write another review about my experience. I also want to say thanks again to Brian.
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