It pains me to write this review. When Fresh & Easy opened its doors in AZ I loved them. I did most of my grocery shopping at the store. The produce, ready-made meals and baked goods were great. It was more like the European way of shopping and that may also have been their downfall.
Ever since the company was sold to an American company a few months back, the place has lost much of its appeal. Prices have gone up, and quality has gone down. Variety of quality goods has greatly diminished. This store (the one on Thomas and Hayden) smell so bad when you walk in, and even worse around the bakery case. This is not the case at the Camelback store. Why can't this be fixed?
Last night was probably the last time I set foot in the store. We went to get food and wine for a special dinner. The wine selection had gone from a whole isle to about 1/3 of the size and at least 1/2 of the wines had labels "temporarily out of stock." The food we wanted and used to be a staple was either out of stock or no longer sold at the store. It was pathetic. We actually left the store and went to Safeway on Chaparral and Hayden.
The staff in the stores used to be friendly and helpful, now the staff looks miserable and seem to care less about their jobs. The people working the store I shopped at most knew me by name, since the sale they seem to all have been replaced by younger and I suppose cheaper labor.
Sorry Fresh and Easy. My love affair has ended. Its time to go elsewhere.
UPDATE 4/7: Shortly after posting this review the Fresh and Easy Listening Team asked me to reach out to them. I sent them a message per their instructions. Almost a month has gone by and no response back. I guess no one is listening. Too bad!!!