I just moved to Scottsdale from the Midwest, and was unfamiliar with monthly tanning etc. I had only purchased packages before. Shawna was very patient with me and my barrage of skeptical questions. I joined the level 3 tanning, which was like the top of the line beds where I come from, as far as the high pressure tanning goes. The higher levels have misters etc. I loved the customer service that I received.