We were very disappointed with the quality of our meals and with the level of customer service we received. We went on Valentine's Day and arrived an hour and a half before they closed. We were only the 2nd table in the entire restaurant so there was no excuse for the food being the way it was. I had the orange chicken and my date had the Mongolian beef. My chicken barely had any sauce and what little sauce it had was bland and tasted more like thick soy sauce than orange. My date took two bites of his Mongolian beef and we immediately flagged down our server - his beef was as tough as shoe leather and had the same sauce as my chicken but was completely saturated. There were also hardly any vegetables at all. We immediately told the server that there were issues with the beef and we wouldn't be finishing it because of how unacceptable the beef, the sauce and vegetables were. The meal itself was terrible and the orange chicken wasn't any better. We boxed up the rest of the chicken and shortly thereafter she brought the bill - which still had the beef on it. We left a decent tip - 18% - and went to the counter to pay our bill. We again expressed our discontent for the beef and asked the manager if they could do anything about it. She stated the beef and the sauce for the chicken must have just been different than what we were used to and charged us full price. I couldn't believe it. There is no reason for that and they weren't busy. Very disappointed and it wasn't worth the money. Sadly, we will not be going back again as the last few times we've gone, the service has gotten worse and worse as has the food quality. So much for customer loyalty - we were 15 year customers.... :(