Bought a used Rav4 at this dealership a few months ago and decided to try their service department for an oil change. They have a Yellow Service special on their website stating oil change, tire rotation, and park brake adjustment. Reservations were a week in advance (for an oil change?). And when I went in, they didn't even know that the park brake service was part of the Yellow Service and didn't believe me until I told them it was on their web site. They said it would be a separate appointment and basically wouldn't do any good since "that's the way they are", so I said forget it and paid about $90 for an oil change and tire rotation which took a week to schedule and complete. I won't be back.