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  • Don't let the niceness fool you. My wife took her car in six months ago to get an oil change. My father in-law noticed oil leaks coming out. I took my car to Toyota dealership; they said the person who did the oil change did not tighten the filter, my oil leaked all over my engine, which Toyota dealership was HONEST and the service was GREAT; took care of the problem right away. Although, I was reimbursement for the work Toyota dealership done. I thought they really do CARE about their customers. FAST FORWARD to June 23rd 18. MIND YOU, MY CAR WAS NOT MAKING NOISES! I drop off the same vehicle to get the SAME oil change and noticed how busy they were. I advised then to take their time; I am in no rush since I have a second vehicle. That night coming to find out while I was cleaning my car a big oil puddle. The next day I took it to the Toyota dealership; to find out FIRESTONE on Pebble Creek, Goodyear,Az. One of their employees JAMED! a screwdriver or some object into my oil filter bracket Because they couldn't get the oil filter out causing 3k worth of damages. Firestone was right away wanting to handle the issue. The REASON being to order BASIC parts after the dealership advise they have to be dealership parts. What turned into 3k was 300 LOW end parts form Firestone; THANK YOU Firestone, you really like to SCREW your customer in the **S! IF, I could give a NEGATIVE 0, I would. To the public, ESPECIALLY WOMEN, if you VALUE your car and can't afford to loose money over individuals mistakes; I advise you to take your car elsewhere!!!! #NICENESSINDISGUISE!
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