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  • Lee's eye care was in for the money, not providing care. I purchased glasses and a month later a screw started coming lose. I am a full time RVer and had already left Arizona. When I returned six months later, they said a washer was missing causing the screw to come lose. They were unable to find washers in-house due to their reconstruction project in process and needed to send my glasses out. I asked if they could be sent to me and they agreed if I paid the shipping costs. I argued the point as it was not my fault that they never had the washer beneath the screw in the first place. Nor was it my fault that during their reconstruction project they couldn't find washers. And as a customer, I was inconvenienced for six months and further inconvenienced by being without glasses for more than a week. Finally Dr. Lee agreed to pay IF my glasses were sent partial post but would only go in half if I wanted them sent 2-day air. I paid the $12 for 2-day air myself. At that point I realized that they were into making money and cared little for the customer.
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