The owner (Jacky) called me up to apologize and offered me a complimentary massage to make up for the last one. The massage that I got from him was definitely one of the best massages I have gotten. He applied the right amount of pressure (I love deep tissue massage) and really worked on my neck / upper back to release the tension. The massage was definitely very relaxing and so good that I even booked a second appointment with him! Thank you Jacky (my neck feels so much better!!)