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| - I have given this dealership multiple chances to rectify the current complaint I have. I received an email from the Dealership manager the same day I submitted my formal complaint in writing (after several complaints via phone) and was told "we will be calling you shortly" but don't worry that was 3 days ago. I wanted to give the manager a chance to "correct this situation" like his email ensured before adding this review to Yelp. But I truly would like to warn other customers before they purchase a vehicle from this dealership. I would give them a zero star rating if it was possible.
I purchased a vehicle on June 6, 2015 and could not be more disappointed. This was the farthest thing from an honest deal. The vehicle I was interested in purchasing had just arrived to the lot and not been officially listed for sale. However, it also had a stain on the driver seat and chips in the windshield. I very adamantly stated I wouldn't buy the vehicle in this state and was reassured the vehicle would be taken care of. My salesperson, Doug, even admitted "we wouldn't put this vehicle on the lot in this condition. We will take care of everything". He assured me they would repair the windshield appropriately and the chips would not be visible, "the glass guys decide what to do, but don't worry we will take care of it". The words said by my salesperson, Doug, did not match what was written on my "we owe" form. I was assured someone from the Service Department would call me within 7 business days. No one ever reached out to contact me regarding the repairs that were promised to be done during the purchase of the vehicle. I should have known then they had no intention of keeping their word and replacing the windshield as verbally promised. Despite all this, I made sure to reach out to the service department myself, and set up an appointment. At the time of service the chip was "glued" and still visible. When vocalizing my complaint, the Service Department employee, Crystal, stated the discrepancy in repair would have to be discussed with a sales manager. The following Tuesday to discuss I called a sales manager to discuss the issue but unfortunately I was unable to obtain his name because he was clearly annoyed by me and making no effort to effectively communicate. While he argued with me informing me several times I was wrong he finally appeased me with the answer that he would "look into this and call me back before th end of the business day". 48 hours went by and I finally called back myself and spoke with someone who I thought was ethical and would take care of this issue. Again, I was wrong. Later that day I received a phone call from Doug who insisted I was not telling the truth and that he never said, "they would take care of the windshield". I had a witness with me for each time I visited the dealership and each phone call. This dealership is not honest or ethical and when called out on their dishonesty their reaction is to blame the customer. I'm disappointed in not only the dealership, but myself for thinking this dealership had ethical salespeople where their words are supported by their actions.
Please be careful before purchasing a vehicle from this dealership.
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