Do not rent from the Boulder location in Las Vegas unless you like waiting around and wasting precious vacation time. We reserved a rental to take to Zion in late July. My husband called them the morning of pick up, as instructed, and were told to come at 11:00. When we got there we waiting a little while to do paperwork and were told that the rv was being aligned and would hopefully be ready when we finished checking in. Well it wasn't. We were told it would be a 1.5 hour wait. Went to get lunch and came back. By 1:00 there was absolutely no update. We discussed and decided that if there was no word by 2:00 we would cancel and ask for a refund. We had our SUV with us and were fully equipped for "real" camping. We wanted to try an rv for the experience but didn't really need it. Bottom line - at 1:45 we were fed up and my husband told them we wanted to cancel. Their response? They don't know how to do a cancellation because it doesn't happen. TOTAL BS. After a call to their accounting office they figured it out and said we would get a full refund. Three plus hours wasted. Side note - there was another family there at the same time with the same issue.