The new look is good. The wait for getting tickets is bad. Really bad, like you should apologize for how bad it is.
The line isn't really long. And it's not really complicated. But you have made a short line move slow. Super s l o w.
If you are going to complicate the process with added steps, maybe you can improve your capacity at the counter, have a few more employees checking us in.
I mean you pay them what 8.25/hr? Tickets cost $10 or so. You charge $7-8 for popcorn and it costs you .30 to make it. It's not like you can't afford a few more kids at the front desk.
I mean at this point you just look like cheapskates.