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  • Let me start by saying that the people at Baierl are great. Very nice & personable and I really enjoy dealing with them, which makes this review even more upsetting for me I had my car in a couple of weeks ago because it was randomly not starting. I was leaving for vacation, driving to Florida with 2 children, so I stressed the importance of needing my car fixed. I advised I believed I needed a new battery. I was told I did not need a new battery, they had charged my battery completed and I would no longer have this issue, at a cost of around $50. While on vacation, my car did the same thing 3 times- once in rural West Virginia. It was extremely scary. I called the service department and they told me to bring it back in. I dropped my car off first thing Friday morning. By Friday evening I had not heard anything so I called - I was told my car needed a test overnight, and I could get it the next day, and there was no loaners available. I called numerous times on Saturday to no answer. I was stranded at home with my child and no transportation. I was finally able to get a ride up Saturday afternoon only to find out nothing had been done to my car. There was nobody in in the service department- the service department next door at Chevy, and one of the gentlemen in sales (who were all terrific btw and very helpful) were able to find my car, and advised me that nothing had been. They were thankfully able to find me a car to drive in the interim. I did not hear anything from Cadillac service until Tuesday when they advised that I needed a new battery. So not only did I pay to have my battery charged just a couple weeks before, but now I was charged $160 for a new battery. On top of being without my vehicle for 4 1/2 days. I am very not pleased. On top of everything, I had mentioned needing an oil change, and when I picked up my car, it had not been done, so rather than have to wait who knows how long to get it done, I had to go elsewhere to get my oil change. I have been coming to Baierl Cadillac since I bought my first Cadillac, and the people are terrific there, but the service and time for the last 2 visits really disappointed me to the point that I do not know if I will return.
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