Susan, It seems as though you have confused me with another patient, as none of the information in your response is accurate. Its not surprising to hear that another patient was also unsatisfied.
Your response has also proven that confidentiality is not a priority; given that this is a medical office, you are regulated by federal laws (HIPAA) that prohibit you from releasing patient information, especially in a public forum. You have clearly violated this in your response to my original post and the responses you have made to others.