After being on hold for a total of 34 minutes I was told that it is "normal" for an oven fan to run for about an hour after being turned off. This started suddenly after using the oven for 12 years. One repair company fixed the "normal" problem which lasted for 4 months, The second company "fixed" it on the first visit and on the recall claimed "normal operation. OneGuard says there is nothing they can do (but cash the repair checks!). Oh-and in trying to cancel the warranty-the link I was given does not work. Apparently this can only be done by clicking their link Do not waste your money with this company!