Jim Porter did an excellent job cleaning our couch and did it very quickly. He seemed to handle the job more easily and more quickly than some of the other techs from Coit, though all really got the couch looking good by the time they were done. He's friendly and personable. Arrived at 11 AM given a 10-12 window. Another excellent job by Coit. We always use them. Given the various reviews I see here, we've apparently been fortunate to have good workers who arrive on time.