Fire the white-haired coward they call a manager! I'm with Ryan on this one. I was there Friday night too. We called in the order at 5:30 and they said pick up at 6:30. At 7:30, they had no reason for why I still didn't have my order. Manager dude was scared to death to come out and face us. Seems like it was his first Friday night. No clue how to try throttle an order queue. Only reason I saw him was that he came out to high-five one of his obnoxious friends before he ran back to hide in the kitchen. He sent out his greasy haired lackey to talk to me (pretty sure they butter the crust with his hair) because he was "so busy." He was no help either. The only employee who had it dialed in was the dishwasher. I had a perfect view of him for over an hour and he is my vote for replacing the douchebag manager. Nobody offered me a drink, a discount, or even really cared that several of us had been waiting over an hour beyond what we were told. Wait staff was as nice as they could be and kept apologizing. Hope they split the manager's salary for the night because he cost them all their tips. 2 hours and 15 minutes after my order was placed, I received an order. Of course, when we got home it was wrong. Pizza was okay, but we're from Illinois and this is not legit for Chicago-style. If they get a new manager, we may try again and will update rating, if deserved.