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  • Absolute WORST customer service I've ever experienced in my life. Please do not waste your hard earned money on these clowns, they're all so great and helpful until you drop $30K on a brand new car - that's where the relationship ends. Totally LIED TO about deals, TAKEN ADVANTAGE OF, and treated like an idiot. Not only did my sales person John (you know who you are) try to gyp me out of the deals I had come in there to receive in the hopes that I wouldn't have educated myself ahead of time, but when I get back to the finance department to sign my contracts, the guy was trying to rush me through the paperwork hoping I wouldn't notice that all the deals and discounts my salesperson had "sold" me on (once I brought them up myself and he pretended he wasn't aware of them) weren't even included! My monthly payment was $120 MORE THAN WHAT WE HAD AGREED ON in the sales office!! Luckily I'm not an idiot and read the paperwork - ALWAYS READ YOUR CONTRACTS, PEOPLE!!! Not to mention, I was promised my first month's payment covered - they told me I'd receive a check in the mail within 10 days to cover my first month payment if I "signed today". That's all they want is you to sign the dotted line so they can F*** you over and never talk to you again. That's exactly what happened - my bill has now arrived for the monthly payment and no such check has arrived. Every time I call to check on the process, I get the run around. I either get voicemail after voicemail, or someone will say "Oh absolutely, I'll look into that right away" and they never call back. OVER A MONTH I've been trying to get in contact with someone there - ANYONE - and I get the run around. Total BS. Please don't waste your time and money here. Go to Mark Kia right down the street, I've heard they're much better and actually respect their customers, unlike the jerks here at Camelback.
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