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| - I wish I could give this place a better rating, since their food is mostly great. However, their extremely slow and poor service bring down the rating considerably. The only reason that I frequent this establishment is because I work in the area, and there's very few healthy food options for lunch. This place is always packed, and the lineup is usually quite long at lunchtime. I would recommend getting your meal to go, chances are pretty slim that you'll get a seat.
The most frustrating part of the whole experience is that Aroma seems to be consistently under-staffed and/or poorly managed. The lineup can be quite long, yet there's only one cashier taking orders, one person making beverages, and one person standing around at the counter. It's not unusual to spend 20 minutes just lining up, ordering, and waiting for the order to finish. I would recommend always double-checking your bagged order, since they regularly forget to add a spoon for soup.
All of this being said, their food is (for the most part) delicious! Many healthy options, including vegan and vegetarian choices. The red lentil soup is a personal favourite. In my opinion, the food is overpriced, particularly considering the battle one most go through to order. An average serving of soup should not cost $5.65.
I would recommend this place only during off-hours, and/or if you have a long lunch hour.
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