I have bought every tire I have needed in last 12+ years from this Big O. Three weeks ago I had a flat n took the truck in for a new tire. I very specifically asked that the new tire be put on the spare rim n throw the spare tire in the bed. I picked up my truck and, nope! The new tire was on the rim w the flat. Knowing that I was buying a new set of tires very soon, i wanted all four nee tires to be the same. I was bothered but nice n told We'll take care of it whn you come in.
So today I called for an alignment n 4 new tire price. I asked about any specials that would be buy 3 get one free or buy 4 n get a free alignment. Nope, nothin. I talked about the alignment n decided to bring it in. In the mean time, I called St. George Big O for tire prices n found the exact same set for 101 cheaper.
So, when I went into Big O Centennial for tires n an alignment, I was told my truck was too big (even though I told him what truck I had) n that they had no special for tires or tire n alignment combos for Big O brand tires. Thats after standing there for 15 min after he messed up a prior sale.
SAD! Real SAD how this Big O has went down hill n doesn't truly care about loyal customers anymore. I have spent thousands there, I dnt expect much, just a lil customer appreciation, proper communication n respect. Sorry, I have to find another tire store to spend my money.