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  • Worst 5 star experience ever!!!! Booked here weeks in advance for a Honeymoon first night. Was between Aria or the Bellagio. Since it was a new property, I wanted to give the Aria a shot. Hired the hotel to pick up the wife from the airport through the concierge. Somehow that got botched and she had been waiting on the side of the curb at the airport for 30 minutes and it was raining and 50 degrees. Called concierge and they said they could schedule a pickup later that night. I informed them it was my honeymoon and she was on the curb. I asked them to pull my car up and I was going to personally pick her up since airport was only 3 miles away. I went down stairs and was told that the Valet car retrieval would take 45 minutes because of the line. She finally took a cab, got in over an hour later. A/C didn't work that night, ended up getting charged for $20 on room service when we never ordered room service. Never did the hotel try to make it upto us, send a bottle of champagne, nothing. I left bad feedback and a manager named Justin Jennetto emailed me and said he was forwarding it to the necessary dept. I replied to his email and he never responded back. Nor did any dept email me back. Im contacting the American Express concierge dept (where I booked it from) to let them know my experience. Ive stayed all over the world at 5 star resorts. For sure I'm needing to come back with my girl and do a re-do, this time i'll be staying at the Bellagio, the place I should've picked from the beginning.
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