The staff here is very laid back and calm. My experience at some Starbucks is they are ran by crazy high strung people that try so hard to please you it comes off as forced or even creepy. These guys get your in get you out and no drama. I love it. I spend hours here reading and never have been bothered by the staff. There is another location just across the road.... go there if you like loud misbehaving misfits! I have no complaints here. Yes it can be busy.... but what place isn't anymore? I feel right at home here. The only reason I didn't give 5 stars is they recently changed the seating inside and to me it is less comfortable. They took away the nice leather seats and added a community style table top. They are probably trying to get people like me to leave sooner.... but they have to try harder than that!